How can we help you?

Accounts and payments

Do I have to stay for a certain time?

Are the charges weekly or monthly?

Do you prorate?

What are the available forms of payment?

How to start?

What are the office hours?

At what time can I access my storage?

How long does the online rental process take?

Why is MEGA Storage the most reviewed storage facility?

What are self-storage units?

What size mini storage do I need?

When can I enter my self-storage units?

Do you offer climate controlled units?

Do you have access at dock level?

Safety and standards

What can’t I store?

Should I bring my own lock?

Do you accept shipments?

What are the security and surveillance measures?

Do I need insurance for my self-storage units?

What insurance do you offer?

Frequent asked questions

What are the office hours?

Office hours:

Monday to Friday: 7:00 am a 5:45 pm.

Saturdays: 8:00 am a 2:45 pm.

At what time can I access my storage?

Office hours:

Monday to Friday: 7:00 am a 5:45 pm.

Saturdays: 8:00 am a 2:45 pm.

We do not work or sundays or holidays

Can I do the entire rental process online?

You can enter https://megastorage.com.co/en/locations/ and follow this steps:

  1. Choose the size that best suits your needs, you can consult our Size Guide.
  2. Book for free or rent online.
  3. Pick up the keys the same day you move in.

Ready!

What safety measures are we taking against COVID-19?

  • We have introduced improved cleaning protocols throughout our facilities, with a particular focus on high touch areas.
  • We have strengthened hygiene and hand washing practices. We also encourage all clients to wash their hands frequently during their visits for at least 20 seconds.
  • We have installed additional disinfection stations at all of our locations.
  • We encourage both employees and clients not to get involved in personal contacts, like shaking hands.
  • Keep 2 meters away.

Do I need insurance for my self-storage units?

Yes, all stored goods must be insured, we offer different policies that are adjusted to the value of your belongings. You need insurance because if you value your assets, you must insure them. Our self-storage facilities require you to be covered by insurance, either personal or you can take the one offered by MEGA Storage when you move out.

 

How long is the minimum rental time?

All of our leases are month to month, minimum one month. Only before delivery should you notify us of your departure 30 days in advance.

When should I make the payment?

Payment must be made during the first four (4) days of the month.

What is a self-storage unit?

It is the extension of your home, business or office in terms of space at a more accessible price.

How is the process to rent a self-storage unit?

To rent a self-storage unit, the first thing is to determine the size of the space suitable for your need, if you are not sure, we provide personalized advice, you can consult 605-1525 totally free, you can also consult at Size.

If you are a Natural Person:

  1. Signing the contract.
  2. Present a copy of identity card or passport.
  3. Make the payment of the first month’s rent and administrative charge.
  4. Delivery of a padlock with its key and two copies for the exclusive use of the client.

If you are a Legal Person (Companies):

  1. Signature of the contract.
  2. Present a copy of the identity card or passport of the Legal Representative.
  3. Submit a copy of the chamber o commerce no more than 30 days and a copy of the RUT.
  4. Make the payment of the first month’s rent and administrative charge.
  5. Delivery of a padlock with its key and two copies for the exclusive use of the client.

What are the available forms of payment?

The forms of payment that we handle are the following:

  • Cash
  • Debit
  • Credit Card (VISA, MasterCard)
  • Check
  • Credit Card Debit
  • Bank transfers

Why is MEGA Storage the most reviewed storage facility?

The response we get from talking to our clients revolves around our highly professional and trained staff. We are a #MEGAFamily and this is how we treat our clients.

What can I store?

You can store merchandise or inventory, furniture, files, canned food or general items to give your home, business or office more space.

What can't I store?

Perishable products or of illegal origin, animals, plants, explosives, firearms, drugs or flammable products.

MEGA Services

Your monthly payment includes:

  • 24/7 security.
  • Access control.
  • Surveillance system.
  • Loading and unloading area.
  • Fumigation service (once a month).
  • Lift truck. (Juan Diaz and Transístmica location).
  • Trucks and Pallets.
  • Access to the Meeting Room.

Why MEGA Storage?

  • Your assets will be safe in our facilities, we have surveillance 24 hours a day, 7 days a week; In addition, we assign you an access code for your personal use.
  • Only you will have access to your deposit as you are the only one who has the keys to your lock.
  • We also have spaces with controlled climate and humidity available.
  • Access to your deposit 365 days a year.
  • Indoor parking.
  • We have forklifts in some of our branches.
  • The use of the trucks is free.
  • We have a referral program, for each friend you refer and rent, receive $ 35 towards your next monthly rent.

Do I have to stay for a certain time?

You can stay for as long as you need, our contracts are renewed monthly.

Are the charges weekly or monthly?

The charge is monthly and is processed the first 5 days of the month.

Do you prorate?

Yes, we have prorations, you can enter any day of the month and the payment is made proportionally according to the length of stay. It only applies for first payment.

What are the available forms of payment?

Paga online:

Paga en línea y ahorra tiempo desde tu Cuenta.

Pay by ACH

Mega Storage Colombia SAS. NIT 900.585.869. Cta. Corriente / Bancolombia / 477-9392-7699.

 

Pay by pse

Pay through your debit card here

 

Payment by ONEPOCKET

Pay by credit card here.

Recurrent Payment

Affiliate your credit card and forget about surcharges! … Prepay and receive benefits  Check here!

Do you still have doubts?